Welcome to Heal Fusion! This Privacy Policy explains how the Publisher ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you access or play our game application (the "Services" or "Game").
By downloading, installing, or playing the Game, you acknowledge that you have read and understood this Privacy Policy. We may update this document from time to time, and your continued use of the Services signifies your acceptance of any changes.
2. Information We Collect
To provide and optimize our Services, we may collect the following categories of information:
A. Information You Provide Directly
You can currently play the Game in "Guest Mode" without creating an account. We may collect information you voluntarily provide, including:
Customer Support Communications: When you contact our support team, we collect your contact details (such as your email address) and the contents of your messages to resolve your issues.
B. Information We Collect Automatically
When you access or play the Game, we and our authorized service providers automatically collect certain technical and gameplay data:
Device Information: Hardware model, operating system version, device regional and language settings, time zone, and screen resolution.
Network & Technical Data: IP address (which may provide an approximate location), network connection type, and general diagnostic data.
Gameplay & Usage Data: Game progress, session durations, feature utilization, in-game preferences, and error logs.
Advertising Identifiers: With your consent as required by your device settings, we may collect mobile advertising identifiers (e.g., Google Advertising ID on Android, IDFA on iOS) to facilitate and evaluate our marketing campaigns.
C. Information from Third Parties
Analytics Providers: We receive attribution and engagement data from third-party analytics partners (e.g., AppsFlyer) to measure the effectiveness of our user acquisition and advertising efforts.
3. How We Use Your Information
We process your personal information for the following purposes:
To Provide and Manage the Services: To deliver the Game to your device, save your progress, and ensure the software functions properly.
To Improve and Optimize the Game: To analyze user behavior, troubleshoot issues, fix bugs, and develop new features.
To Facilitate Marketing and Analytics: To display advertisements to you, evaluate the performance of our advertising campaigns using tools such as AppsFlyer.
To Ensure Security: To monitor and prevent cheating, hacking, fraud, or violations of our Terms of Service.
To Comply with Legal Obligations: To respond to lawful requests and comply with applicable laws.
4. How We Share Your Information
We may share your personal information under the following circumstances:
With Service Providers: We engage trusted third-party service providers (e.g., AppsFlyer for marketing attribution and analytics) to perform functions on our behalf. These providers are contractually obligated to process your data solely for the purposes we specify and in compliance with this Privacy Policy.
Legal and Safety Purposes: We may disclose your information if we believe in good faith that such action is necessary to comply with a legal obligation, protect user safety, investigate fraud, or enforce our Terms of Service.
5. International Data Transfers
Your personal information may be transferred to, stored, and processed in jurisdictions other than the country in which you reside. The data protection laws in these locations may differ from those in your home country. By using our Services, you consent to the transfer of your information to our facilities and the facilities of our third-party providers as described in this Privacy Policy.
6. Data Security and Retention
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, or alteration. However, no internet transmission or electronic storage method is completely secure.
We will retain your personal information only for as long as reasonably necessary to achieve the purposes outlined in this Policy, or as required by applicable law. When we no longer need to process your data, we will securely delete or anonymize it.
7. Children's Privacy
The Game is designed for a general audience. We do not intentionally collect personal information from children under the age of 13 (or such other age as required by applicable local laws). If you believe your child has provided us with personal information, please contact us, and we will take steps to remove it.
8. Your Privacy Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access: You may request to know what personal information we have collected about you.
Right to Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
Opt-Out of Advertising Personalization: You can control the collection of advertising identifiers by adjusting the privacy settings on your device.
To exercise any of these rights, please contact us using the information provided below.
9. Contact Us
If you have any questions or requests relating to this Privacy Policy, please contact us at: